Orders & Shipping

How do I place an order?

To place an order, select the SOPRINYO sculptural piece you would like to purchase, review the available product options, add your selection to your cart, and complete the checkout process.

Once your order has been successfully placed, an order confirmation email will be sent to the email address provided during checkout.

Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible after placing it.

We will make reasonable efforts to assist before your order enters fulfillment. However, once an order has entered processing, packing, shipping preparation, or dispatch, we cannot guarantee that changes or cancellations can still be accommodated.

How do I track my order?

Once tracking information becomes available, we will send a shipping confirmation email to the email address used during checkout.

Please note that tracking updates may take some time to appear after a shipping label has been created. The frequency of tracking updates may vary depending on the shipping provider, destination, and local delivery conditions.

When will my order arrive?

Delivery times depend on your destination, carrier operations, customs processing, local delivery conditions, public holidays, and other factors beyond our direct control.

Order processing times and estimated shipping periods are outlined in our Shipping Policy.

All delivery timeframes are estimates rather than guaranteed delivery dates. We appreciate your understanding that unforeseen circumstances may occasionally affect transit times.

What should I do if my order arrives damaged, incorrect, or incomplete?

If your SOPRINYO sculpture or decorative object arrives damaged, defective, incorrect, or incomplete, please contact us as soon as possible.

To help our team assess the situation, please provide your order number, clear photographs of the item, photographs of the packaging, and a photograph of the shipping label where available. If the issue involves structural damage, an assembly problem, or another condition that is difficult to describe in photographs, a short video may also be helpful.

Our customer support team will review the information provided and advise you on the appropriate next steps.

Product Support

What types of products does SOPRINYO offer?

SOPRINYO presents a considered collection of decorative sculptures and artistic objects shaped by three distinctive design directions: Architectural, Figural, and Landscape.

Our Architectural collection explores the visual language of buildings, geometric structures, spatial balance, and contemporary sculptural forms. Our Figural collection focuses on expressive silhouettes, figurative compositions, and objects with a distinctive artistic presence. Our Landscape collection draws inspiration from natural terrain, scenic environments, organic contours, and the layered character of the natural world.

Together, these collections offer different approaches to sculptural design, allowing customers to discover decorative pieces that reflect their personal taste and complement the character of their surroundings.

Available products and designs may change as new pieces and collections are introduced.

Are SOPRINYO products made with different materials and finishes?

Materials, surface treatments, colors, textures, and construction methods may vary depending on the individual product.

Differences in material composition, finishing techniques, production processes, and decorative details may result in subtle variations in shape, texture, color, surface appearance, or other visual characteristics between individual pieces or production batches.

These minor variations do not necessarily indicate a product defect. Please refer to the individual product page for the materials, finishes, and specifications applicable to your chosen piece.

Will the product look exactly like the photos?

We make reasonable efforts to present the appearance, proportions, colors, textures, and finishes of our products as accurately as possible.

However, the appearance of an individual piece may vary slightly due to screen settings, lighting conditions, photography, material characteristics, surface treatments, and manufacturing variations.

Sculptural objects can also reveal different visual qualities under different lighting conditions and viewing angles. For the most accurate product information, please review the photographs, descriptions, and specifications provided on the relevant product page.

How should I care for SOPRINYO decorative sculptures?

Proper care helps preserve the appearance and condition of your decorative pieces over time.

For routine maintenance, handle sculptures carefully and place them on a stable, suitable surface. Remove dust with a soft, dry cloth or another gentle cleaning method appropriate for the specific material. Avoid dropping, striking, or applying excessive pressure to delicate forms, protruding details, or fragile components.

Unless the product instructions specifically permit otherwise, avoid harsh chemical cleaners, abrasive materials, excessive moisture, and cleaning methods that may affect the surface finish. Always follow any care instructions provided for the individual item.

How should I handle and display my sculpture?

Choose a display location that provides adequate support and allows the piece to remain stable during everyday use.

Before displaying your item, consider its dimensions, weight, shape, base design, and the characteristics of the supporting surface. Place the sculpture away from locations where it may be easily knocked over, exposed to repeated impact, or handled unintentionally.

For larger, delicate, or unusually shaped pieces, take additional care when lifting or repositioning them. Where assembly or specific installation requirements apply, follow the instructions provided with the product.

What should I do if my sculpture or decorative object has an issue?

If your SOPRINYO product develops a problem, inspect the item carefully without forcing, disassembling, or modifying any affected component.

Where relevant, check whether the item has been assembled according to the supplied instructions, whether all included components are present, and whether the product is positioned on an appropriate surface.

If the issue persists or you notice damage, unusual instability, missing components, or a significant difference from the product description, please contact our customer support team for assistance.

Can I display SOPRINYO products outdoors?

Unless the individual product page specifically states that an item is suitable for outdoor use, we recommend displaying SOPRINYO sculptures and decorative objects indoors.

Outdoor environments may expose materials and finishes to rain, excessive moisture, temperature fluctuations, prolonged sunlight, dust, and other conditions that may affect their appearance or structural condition.

Any outdoor-use, weather-resistant, or water-resistant suitability applies only where expressly stated for the individual product. Please review the relevant product specifications before selecting a display location.

Are product dimensions exact?

The dimensions listed on our website are intended to provide a practical reference when evaluating a product's scale and display requirements.

Small differences may occur due to manufacturing methods, construction, surface characteristics, or measurement techniques. For items with distinctive contours or irregular sculptural forms, the stated dimensions may represent the overall length, width, and height rather than every individual surface or projection.

Please review the specifications on the individual product page and consider the available display space before placing your order.

Returns & Warranty

What is your return process?

Before returning a product, please review our Return & Refund Policy and contact our customer support team for instructions.

Our team will explain the applicable return process and any relevant requirements. Returns sent without prior authorization or without following the provided instructions may not be accepted.

Please retain the original packaging where possible, particularly for delicate or sculptural items, as appropriate packaging can help protect the product during any authorized return shipment.

Does SOPRINYO offer a warranty?

Eligible SOPRINYO products may be covered by limited product support or warranty coverage for qualifying defects in materials or workmanship under normal, intended use.

The applicable warranty period and conditions, where offered, will be specified in the relevant product listing, product documentation, or order information.

Coverage may depend on the individual product and the nature of the issue. Please review the applicable terms and our product care information for further details.

What should I do if my product develops a problem?

If your SOPRINYO sculpture or decorative object develops an issue involving its structure, surface finish, assembly, included components, or other product characteristics, please contact our customer support team before attempting repairs or modifications.

You can reach us at service@soprinyo.com.

Please include your order number, product name, a description of the issue, and clear photographs where relevant. A short video may also help explain the problem when photographs alone are insufficient.

Our team will review the information and advise you on the appropriate next steps.

Payments

What payment methods do you accept?

Available payment methods are displayed during checkout.

Prices are displayed and processed in U.S. dollars (USD). Available payment options may vary depending on your location, device, and the payment services offered at the time of purchase.

Please review the final order summary before completing checkout to confirm the applicable charges and payment details.

Is my payment information secure?

Payments are processed through the payment methods and payment service providers presented during checkout.

For your security, SOPRINYO does not request that customers send complete payment card information through email or customer support messages.

For additional information about how payments and personal information are handled, please review our Payment & Security Policy and Privacy Policy.

Product Information

Where can I find detailed product specifications?

Product-specific information is available on each individual product page. Depending on the item, the listing may include dimensions, materials, colors, surface finishes, design characteristics, assembly requirements, included accessories, care instructions, and recommended display conditions.

Because every sculptural form may have different characteristics, we recommend reviewing the relevant product information before purchasing.

If you need clarification about a particular piece, please contact our customer support team and include the product name or relevant order details.

Can colors or surface finishes look different in person?

Yes. Colors, textures, and surface finishes may appear slightly different depending on screen settings, room lighting, photography conditions, material characteristics, and production processes.

Sculptural objects can also display subtle variations in tone and shadow depending on the direction and intensity of the surrounding light.

We aim to represent each product as accurately as reasonably possible while presenting the visual character and design details that distinguish each piece.

Do all products have identical finishes and details?

Not necessarily.

Depending on the materials, surface treatments, construction methods, and decorative techniques used, individual products may exhibit subtle differences in texture, color, contours, or finishing details.

These variations may form part of the material's natural character or the manufacturing process and do not necessarily indicate a defect. However, significant damage or a material discrepancy from the product description should be reported to our customer support team for review.

Contact Us

If you have questions about your order, shipping, returns, product specifications, care recommendations, warranty support, or any aspect of our collections, our customer support team is here to assist.

Customer Support Email: service@soprinyo.com

For order-related inquiries, please include your order number whenever possible. For product-related questions, providing the product name and a brief description of your inquiry will help us respond more efficiently.

Corporate Information

Brand: SOPRINYO

Website: soprinyo.com

Legal Entity: Xuzhou Chichuan Network Technology Co., Ltd.

Registered Address: No. 101, Zhucheng Street, Weiji Town, Suining County, Xuzhou City, Jiangsu Province, China.

Unified Social Credit Code: 91320324MAEFUWBB7K

Customer Support Email: service@soprinyo.com

SOPRINYO is operated by Xuzhou Chichuan Network Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.

Through thoughtful product curation and attentive customer service, we strive to make every interaction with SOPRINYO consistent with our appreciation for sculptural design, considered form, and distinctive artistic expression.

Discover SOPRINYO

From architectural compositions and expressive figural forms to landscape-inspired sculptural objects, SOPRINYO brings together distinctive interpretations of decorative art.

We invite you to explore our collections and discover pieces that introduce visual interest, artistic character, and a considered sense of form to your surroundings.

Thank you for choosing SOPRINYO.

SOPRINYO — Sculptural Forms. Distinctive Spaces. Enduring Expression.