At SOPRINYO, we aim to provide a clear, dependable, and carefully coordinated shipping experience, from the moment your order is placed until your selected piece arrives at your door.

Our collections encompass three distinctive design directions: Architectural, Figural, and Landscape. Each explores a different expression of sculptural form, artistic character, and spatial composition. Where appropriate, products are carefully packaged with protective materials to help preserve their surfaces, contours, and decorative details during transportation.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Business days are Monday through Friday, excluding public holidays.

Order processing time is separate from carrier transit time. During peak shopping periods, holidays, unusually high order volumes, inventory verification, or other exceptional circumstances, processing may take slightly longer than usual.

Certain sculptures and decorative objects with delicate forms, intricate details, fragile materials, or specialized packaging requirements may require additional preparation before dispatch.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

Estimated Delivery Time

The estimated delivery time is generally:

7–20 business days after shipment

This estimated delivery period does not include the 1–3 business days required for order processing.

Actual delivery times may vary depending on the shipping destination, carrier availability, customs inspections or clearance procedures, public holidays, weather conditions, peak shipping periods, remote delivery locations, local delivery restrictions, and other circumstances beyond our reasonable control.

All delivery timeframes are estimates and do not constitute guaranteed delivery dates.

Shipping Methods and Costs

Available shipping methods and applicable shipping charges are displayed during checkout according to the destination, product type, package dimensions, and items included in your order.

Where promotional or free shipping options are available, the applicable eligibility requirements will be displayed before payment is completed.

Some larger sculptures, delicate decorative objects, or products requiring specialized protective packaging may require different shipping arrangements depending on the destination and transportation requirements.

Packaging of Delicate Products

Certain SOPRINYO products may feature sculptural contours, intricate decorative elements, textured surfaces, projecting details, fragile materials, or other characteristics that require careful handling during transportation.

Where appropriate, these products are packaged using protective materials designed to help reduce movement, surface friction, and impact during transit.

Please handle your package carefully upon delivery and inspect your product as soon as reasonably possible after opening.

We recommend retaining the original packaging until you have confirmed that your order has arrived in satisfactory condition. Original packaging may also be useful if the product needs to be returned in accordance with our applicable policies.

Tracking Your Order

When tracking information becomes available, a shipping confirmation email containing your tracking number or tracking link will be sent to the email address provided during checkout.

Please allow some time for tracking information to become active after a shipping label has been created.

Depending on the carrier and destination, tracking updates may appear only when the package reaches specific transit facilities or delivery checkpoints. Temporary gaps in tracking updates do not necessarily mean that your shipment has stopped moving.

Delivery Delays

Although we work with logistics providers to facilitate the timely delivery of orders, occasional delays may occur due to circumstances beyond our reasonable control.

These circumstances may include carrier disruptions, customs inspections or clearance procedures, severe weather, transportation interruptions, public holidays, peak shipping periods, remote delivery locations, local delivery restrictions, or unexpected logistical delays.

If your order has not arrived within the estimated delivery period, please contact our customer support team. We will review the available tracking and shipping information and advise you on the appropriate next steps.

Shipping Address Accuracy

Customers are responsible for providing a complete, accurate, and deliverable shipping address during checkout.

Please carefully review the recipient name, street address, apartment or unit number where applicable, city, state or province, postal or ZIP code, country, and other required delivery information before submitting your order.

If you notice an error after placing your order, please contact us as soon as possible.

We will make reasonable efforts to update the information before fulfillment begins, but we cannot guarantee that changes can be made once an order has entered processing or has already shipped.

If an order is returned, delayed, or requires reshipment because of incomplete or incorrect delivery information provided by the customer, additional shipping charges may apply where permitted by applicable law.

International Orders

SOPRINYO ships to selected international destinations where delivery services are available.

International shipments may be subject to customs inspections, import duties, taxes, brokerage fees, customs clearance charges, or other fees imposed by local authorities or carriers.

Unless otherwise stated during checkout or required by applicable law, such charges are generally the responsibility of the recipient.

SOPRINYO does not control customs processing times or charges imposed by local governments, customs authorities, or delivery providers. Customers are encouraged to familiarize themselves with any applicable import requirements before placing an international order.

Damaged Products During Shipping

SOPRINYO products are selected for their distinctive forms, visual details, and decorative character. Because certain sculptural objects may feature delicate contours, textured surfaces, fragile materials, or intricate components, we recommend inspecting your order promptly after delivery.

If your product arrives damaged, broken, scratched, defective, or otherwise affected during transportation, please contact us as soon as reasonably possible.

To help us assess the situation, please provide your order number, clear photographs of the affected product, photographs of the inner packaging, photographs of the outer shipping box, and a photograph of the shipping label where available. A short video may also be helpful when it provides a clearer view of the damage.

Please do not discard the damaged product or its packaging until our customer support team has reviewed the issue and provided further guidance.

Depending on the circumstances and applicable policies, we may offer an appropriate resolution, such as a replacement, refund, or another available remedy.

Lost or Delayed Packages

If your tracking information indicates an unusual delay or your package cannot be located, please contact our customer support team so that we can review the available carrier information.

Where appropriate, we may assist with carrier inquiries or other available resolution procedures.

The investigation process and potential resolution may depend on the carrier's policies, the shipment's tracking history, and the specific circumstances of the delivery.

Packages Marked as Delivered

If the tracking information indicates that your package has been delivered but you cannot locate it, we recommend checking your usual delivery area, mailbox, building reception or mailroom, and other designated delivery locations where applicable.

You may also wish to confirm whether a household member or neighbor has accepted the package on your behalf.

If you are still unable to locate your order, please contact our customer support team. We will review the available delivery information with you and advise you on the next steps.

Split Shipments

In some circumstances, products from the same order may be shipped separately because of inventory locations, product dimensions, protective packaging requirements, warehouse availability, or fulfillment arrangements.

For example, multiple decorative objects within a single order may require separate packages to accommodate their individual shapes, sizes, or packaging needs.

If your order is divided into multiple shipments, each package may have a separate tracking number and may arrive at a different time.

You will not be charged additional shipping fees solely because SOPRINYO chooses to split an order into multiple shipments.

Receiving Your Order

When receiving SOPRINYO sculptures and decorative objects, we recommend opening the package carefully and avoiding sharp tools near the product. Remove protective packaging gradually and handle delicate surfaces, projecting details, and fragile components with care.

Before disposing of the packaging, inspect the product for visible damage and confirm that the included components correspond to your order.

Place the item on a clean, stable, and suitable surface before arranging it in your chosen space. If the product includes assembly instructions or specific display requirements, please review the relevant guidance before use.

Taking these precautions helps protect the condition of your piece and allows you to appreciate its form and details as intended.

Contact Us

If you have any questions regarding shipping, tracking, delivery, or a damaged shipment, please contact our customer support team.

Brand: SOPRINYO

Official Website: soprinyo.com

Legal Entity: Xuzhou Chichuan Network Technology Co., Ltd.

Registered Address: No. 101, Zhucheng Street, Weiji Town, Suining County, Xuzhou City, Jiangsu Province, China.

Unified Social Credit Code: 91320324MAEFUWBB7K

Customer Support Email: service@soprinyo.com

SOPRINYO is owned and operated by Xuzhou Chichuan Network Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.

When contacting us about an existing order, please include your order number and the email address used during checkout so that we can identify your purchase and assist you more efficiently.

For damaged or product-related inquiries, photographs of the product and packaging will help our team review the situation more effectively.

SOPRINYO — Sculptural Forms. Distinctive Spaces. Enduring Expression.

Discover the Architectural, Figural, and Landscape collections from SOPRINYO, where sculptural form and considered design bring distinctive character to everyday spaces.