At SOPRINYO, we are committed to presenting thoughtfully designed sculptural objects and providing dependable customer support throughout your ownership experience.

Each piece is selected with attention to its form, materials, surface details, and overall presentation. If your product arrives damaged, defective, or develops a qualifying manufacturing issue during the applicable warranty period, our customer support team will review your request and work with you toward an appropriate solution.

Our collections span Architectural, Figural, and Landscape designs, each offering a distinctive interpretation of sculptural form. We aim to ensure that the support you receive reflects the same attention to detail that defines the SOPRINYO brand.

90-Day Limited Warranty

Most SOPRINYO products purchased through soprinyo.com are covered by a 90-day limited warranty, beginning on the date your order is delivered.

This warranty applies to eligible manufacturing defects or structural and functional issues arising during normal, intended use.

Depending on the circumstances, the available resolution may include a replacement product, a replacement component or accessory where available, store credit, or a refund where appropriate.

The specific resolution will depend on the nature of the issue, product availability, the circumstances of the warranty claim, and applicable consumer protection laws.

What Is Covered

Our limited warranty may cover qualifying issues involving materials, workmanship, construction, or product integrity that arise during normal, intended use.

Manufacturing Defects

Defects in materials or workmanship that materially affect the product's intended use, structural integrity, or expected characteristics may qualify for warranty assistance.

This may include manufacturing-related problems affecting the construction, assembly, or durability of an eligible sculptural object.

Structural Integrity Issues

Eligible structural defects may include problems with the product's construction, joints, base, or assembled components that are attributable to manufacturing rather than accidental damage, improper handling, unauthorized modification, or misuse.

The assessment will depend on the product's design, materials, intended use, and the specific nature of the reported issue.

Material and Finish Defects

Certain defects involving materials, surface treatments, or finishes may qualify if they materially affect the product's intended appearance or condition and result from a manufacturing issue.

Minor variations in texture, color, grain, surface character, or decorative details are not necessarily defects, particularly where they reflect the characteristics of the materials or the intended design.

Products Damaged on Arrival

Products that arrive broken, cracked, chipped, structurally damaged, defective, or otherwise unusable due to shipping or handling may be eligible for warranty assistance or another appropriate resolution under our applicable policies.

Please contact our customer support team as soon as reasonably possible after delivery and provide supporting photographs or other relevant information.

What Is Not Covered

The limited warranty does not cover damage or issues caused by accidental drops, impacts, cracks, breakage, improper assembly, misuse, or use outside the product's intended purpose.

It also excludes issues resulting from exposure to excessive moisture, water, heat, direct sunlight beyond the product's suitability, harsh chemicals, unsuitable environments, or other conditions inconsistent with the product's care instructions.

Normal wear and tear, cosmetic changes arising from regular use, unauthorized repairs, modifications or alterations, improper cleaning or maintenance, loss or theft, and damage occurring after the applicable warranty period are generally not covered.

Minor variations in color, finish, texture, surface patterns, contours, or decorative details are generally not considered defects when they do not materially affect the product's intended use or represent a qualifying manufacturing issue.

Natural variations in materials, where applicable, may contribute to the individual character of a sculptural piece. Such variations do not automatically indicate a defect.

Nothing in this section limits any rights that cannot legally be excluded under applicable law.

Damaged or Defective Items

If your SOPRINYO product arrives damaged, defective, or with missing components, please contact us as soon as reasonably possible after delivery.

To help us review your request efficiently, please provide your order number, the product name, your name and contact email, and a brief description of the issue.

Please also include clear photographs showing the affected area, the overall condition of the product, and any relevant packaging. If the issue involves structural instability, assembly, or another condition that is difficult to demonstrate through photographs alone, a short video may also be helpful.

Please retain the original product and packaging until our customer support team has reviewed your request and provided further guidance.

How to Make a Warranty Claim

To submit a warranty claim, contact our customer support team at service@soprinyo.com.

Please include your order number, product name, a description of the issue, and supporting photographs or videos where relevant.

Our team will normally review your request and respond within 24–48 business hours.

Additional information may be requested where necessary to understand the issue, assess warranty eligibility, and determine the appropriate resolution.

Please do not attempt unauthorized repairs, disassemble the product, or modify affected components while your claim is being reviewed, as these actions may affect warranty eligibility.

Replacement Products

If a replacement is approved, we will make reasonable efforts to provide the same product.

If the original piece is unavailable, we may offer a comparable replacement product, a replacement component where available, store credit, or another appropriate solution, depending on the circumstances.

Replacement availability may vary according to current inventory, product variations, and collection availability.

Where the original product features a distinctive finish, material, or design variation, an exact replacement may not always be available.

Refunds

Warranty approval does not automatically guarantee a monetary refund.

Refund eligibility will be determined according to the nature of the issue, the circumstances of the claim, our applicable Return & Refund Policy, and any mandatory consumer protection requirements.

When a refund is approved, it will normally be issued to the original payment method.

Processing times may vary depending on your bank, card issuer, or payment provider.

Returns and Warranty Are Different

Our Return & Refund Policy applies when you wish to return an eligible purchase within the applicable return period, subject to the relevant eligibility requirements.

Our Limited Product Warranty applies to qualifying manufacturing defects and product-related structural or functional issues during the applicable warranty period.

These policies serve different purposes and may have different eligibility requirements.

Please review our Return & Refund Policy for complete information regarding return requests, refunds, shipping costs, and return eligibility.

Nothing in either policy is intended to restrict statutory consumer rights that cannot legally be excluded.

Shipping Damage

If your package appears damaged upon delivery, we recommend photographing the outer packaging before opening it, where practical.

If the product inside is damaged, please contact our customer support team and provide photographs of the outer packaging, shipping label, damaged product, and any affected internal protective materials.

Please retain the product and packaging until you receive further instructions.

This information helps us assess the circumstances of the damage and determine the appropriate next steps under our applicable policies.

Product Care

Proper care can help preserve the appearance, finish, and structural condition of your SOPRINYO sculptural objects.

We recommend following all product-specific instructions and using each item only for its intended purpose.

Handle sculptures carefully, particularly those with delicate contours, projecting details, narrow components, or fragile materials. Place each piece on a stable, suitable surface and avoid unnecessary drops, impacts, pressure, or repeated movement.

For routine cleaning, use a soft cloth or another gentle cleaning method appropriate to the product's material and finish. Avoid abrasive tools, harsh chemicals, excessive moisture, or cleaning methods that may damage the surface.

Protect products from environmental conditions that are unsuitable for their materials, including excessive heat, moisture, or prolonged sunlight where these may affect the finish or structural integrity.

If assembly is required, follow the supplied instructions and avoid forcing components into position. Improper handling, assembly, cleaning, or maintenance may affect warranty eligibility.

For specific material-care recommendations, please refer to the relevant product page or contact our customer support team.

Consumer Rights

This limited warranty is provided in addition to any rights you may have under applicable consumer protection laws.

Depending on your country, state, province, or region, you may have additional statutory rights concerning defective products, product conformity, repairs, replacements, returns, and refunds.

Nothing in this policy is intended to exclude, restrict, or replace any rights that cannot legally be excluded or restricted.

Where mandatory consumer protection laws provide greater rights than this policy, those legal rights will continue to apply.

Contact Us

If you have questions about a product, warranty coverage, or an existing claim, please contact our customer support team.

Brand: SOPRINYO

Website: soprinyo.com

Legal Entity: Xuzhou Chichuan Network Technology Co., Ltd.

Registered Address: No. 101, Zhucheng Street, Weiji Town, Suining County, Xuzhou City, Jiangsu Province, China.

Unified Social Credit Code: 91320324MAEFUWBB7K

Customer Support Email: service@soprinyo.com

SOPRINYO is owned and operated by Xuzhou Chichuan Network Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.

We aim to respond to customer inquiries within 24–48 business hours.

Thank you for choosing SOPRINYO. We are committed to providing attentive support and helping you enjoy the distinctive character of your selected piece.

SOPRINYO — Sculptural Forms. Distinctive Spaces. Enduring Expression.