At SOPRINYO, we are committed to providing a secure, reliable, and convenient checkout experience for every customer. From selecting a sculptural piece to completing your purchase, we aim to make each step clear and straightforward.

This Payment & Security Policy explains the payment methods available through our store, payment authorization, checkout security, refunds, transaction verification, and related payment practices for purchases made through soprinyo.com.

Payment Methods

Available payment methods for your order will be displayed during checkout.

Payment options may vary depending on your location, selected currency, device type, order value, and the payment service providers available at the time of purchase.

Only payment methods displayed as available during checkout can be used to complete your order. Please review the available options and applicable payment details before submitting your purchase.

Payment Authorization

All orders are subject to payment authorization, verification, and appropriate fraud-prevention review.

Your payment provider, issuing bank, card network, or other financial institution may approve or decline a transaction, request additional verification, place a temporary authorization hold, apply transaction limits, or require additional security checks.

SOPRINYO does not control the approval decisions, verification procedures, authorization hold periods, or release schedules of independent payment providers and financial institutions.

If your payment is declined, please verify your payment information, contact your bank or payment provider for assistance, or try another available payment method during checkout.

Checkout Security

SOPRINYO uses Shopify as its e-commerce platform, together with participating third-party payment providers, to support checkout and payment processing.

Payment transactions may be processed through systems operated by Shopify, payment processors, card networks, banks and financial institutions, and other authorized payment service providers.

We take reasonable steps to maintain a secure online shopping environment. However, no method of online transmission, electronic processing, or data storage can be guaranteed to be completely secure.

For your protection, we recommend using trusted devices and secure networks when making purchases, keeping your account credentials confidential, verifying that you are visiting soprinyo.com before entering payment information, and avoiding the transmission of sensitive financial information through email or customer support messages.

SOPRINYO will never ask you to provide your complete credit card number, CVV or security code, online banking password, or other sensitive financial credentials by email.

Pricing and Order Total

Before completing your purchase, checkout will display the applicable product prices, quantities, discounts or promotional adjustments, shipping charges, applicable taxes, and final order total.

Please review your order details carefully before submitting payment, including your selected products, any available product variations, and the final amount payable.

The amount displayed during checkout before your order is completed will generally be the amount authorized for the transaction, subject to any separate fees imposed by your bank or payment provider.

Currency and Foreign Exchange

Prices on soprinyo.com are displayed and processed in U.S. dollars (USD) unless otherwise stated during checkout.

If your payment method uses a currency other than U.S. dollars, your bank, card issuer, or payment provider may apply currency conversion rates, foreign transaction fees, exchange-rate adjustments, or other financial institution charges.

These rates and charges are determined independently by your payment provider and are not controlled by SOPRINYO.

We recommend checking with your financial institution if you have questions about currency conversion or additional fees that may apply to your transaction.

Temporary Authorization Holds

In some cases, your bank or card issuer may display a temporary or pending authorization before a payment has been fully completed.

A pending authorization does not necessarily mean that a final charge has been completed.

If a payment attempt is unsuccessful or an order is canceled, the time required for a temporary authorization to disappear depends on your bank, card issuer, or payment provider.

SOPRINYO does not control the release timing of these authorization holds. If a pending amount remains visible longer than expected, please contact your financial institution for further information.

Failed or Declined Payments

Payments may be declined for a variety of reasons, including incorrect payment information, insufficient funds, bank or card restrictions, billing information mismatches, security verification requirements, fraud-prevention screening, payment-provider limitations, or technical and network issues.

If payment cannot be successfully authorized, your order may not be completed.

Please verify your payment details and contact your bank or payment provider if you require additional information about a declined transaction. You may also select another payment method displayed during checkout.

Duplicate or Unexpected Charges

If you believe you have been charged more than once for the same order, please first check whether one of the transactions appears as a pending or temporary authorization rather than a completed charge.

If you still believe an incorrect or duplicate charge has occurred, please contact us at service@soprinyo.com.

To help us review your inquiry, please provide your order number, the email address used during checkout, the transaction date, and the amount charged.

For your security, please do not send your complete payment card number, CVV or security code, online banking password, or other sensitive financial credentials by email.

Our team will review the information provided and advise you on the appropriate next steps.

Discount Codes and Promotions

Discount codes, promotional codes, and special offers must generally be entered or applied before checkout is completed.

Promotional offers may be subject to eligibility requirements, expiration dates, minimum purchase requirements, product exclusions, geographic restrictions, usage limits, or other promotion-specific conditions.

Unless expressly stated otherwise, discount codes cannot be combined with other offers, exchanged for cash, or applied retroactively to completed orders. Certain offers may also be limited to one use per customer or order.

The terms displayed with the applicable promotion will govern that offer. Please review the promotional conditions and your final order total before completing payment.

Taxes and Other Charges

Applicable taxes and shipping charges will be displayed during checkout where required or supported.

International orders may also be subject to customs duties, import taxes, brokerage fees, clearance charges, or other local charges.

These charges depend on the destination country, local regulations, customs authorities, and applicable service providers.

Unless otherwise stated during checkout or required by applicable law, additional import-related charges are generally the responsibility of the recipient.

For further information regarding delivery arrangements and related charges, please review our Shipping Policy.

Refunds

Approved refunds are generally issued to the original payment method used for the purchase unless another method is required or permitted by the applicable payment provider or applicable law.

Once SOPRINYO issues a refund, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.

Processing times vary and are determined by the relevant financial institution or payment provider.

For information about return eligibility, refund conditions, and the applicable procedures, please review our Return & Refund Policy.

Payment Verification and Fraud Prevention

To help protect our customers and maintain the security of our store, certain transactions may require additional review or verification.

SOPRINYO may delay fulfillment, request reasonable verification information, refuse an order, or cancel a transaction where reasonably necessary due to suspected fraud, unauthorized payment activity, failed payment verification, inconsistent transaction information, unusual order activity, or other reasonable security concerns.

If an order is canceled after payment has been successfully captured, an appropriate refund will be issued in accordance with our applicable policies, payment provider procedures, and legal requirements.

Any additional verification will be handled according to the circumstances of the transaction and applicable privacy and consumer protection requirements.

Payment Privacy

Information provided during checkout may be processed by SOPRINYO, Shopify, payment processors, banks and card issuers, fraud-prevention providers, shipping or fulfillment providers where necessary, and other service providers involved in completing your transaction.

These parties may process relevant information to authorize payments, verify transactions, prevent fraud, fulfill orders, administer refunds, and provide associated services.

For information about how SOPRINYO collects, uses, and protects personal information, please review our Privacy Policy.

Independent payment providers may also process information according to their own privacy policies, service terms, and applicable legal requirements.

Account and Payment Information Security

Customers are responsible for maintaining the security of their account information and taking appropriate precautions when accessing their accounts or completing purchases.

We recommend using strong and unique passwords, keeping login information confidential, avoiding sharing account access with unauthorized persons, using secure internet connections when making purchases, and reviewing order confirmations for accuracy.

If you believe your account or payment information has been used without authorization, please contact your bank or payment provider where appropriate and notify us as soon as possible if the matter involves an order placed through SOPRINYO.

Please do not include passwords, complete payment card details, CVV or security codes, or online banking credentials in messages to our customer support team.

Contact Us

If you have questions regarding payments, charges, discount codes, checkout, refunds, or a transaction associated with your order, please contact our customer support team.

Brand: SOPRINYO

Website: soprinyo.com

Legal Entity: Xuzhou Chichuan Network Technology Co., Ltd.

Registered Address: No. 101, Zhucheng Street, Weiji Town, Suining County, Xuzhou City, Jiangsu Province, China.

Unified Social Credit Code: 91320324MAEFUWBB7K

Customer Support Email: service@soprinyo.com

SOPRINYO is owned and operated by Xuzhou Chichuan Network Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.

For order-related inquiries, please include your order number and the email address used during checkout so that our team can assist you more efficiently.

For your protection, never send complete credit card numbers, CVV or security codes, account passwords, or online banking credentials by email.

SOPRINYO — Sculptural Forms. Distinctive Spaces. Enduring Expression.